Course Overview

This workshop outlines the benefits of building good relationships with customers and aims to help improve your confidence when dealing with customers.

You will be shown how personal attitude and skills can help to give excellent customer service. The workshop also gives you tips on how to handle complaints and will help you identify and develop personal action points.

Course Description

Collecting customer information

Identifying your customer

Maintaining and developing your customer database

Using personal attitude / skills for excellent service

First impressions

Strategies to establish positive customer relationships

Developing relationships with different types of people

Presenting professionalism

How to handle complaints

Identifying areas which may give rise to complaints

Establishing the complainer’s motives

Negotiations and obligations

Turning negatives into positives

Rebuilding relationships

Personal action points

Quality auditing

Developing professional support networks

Developing a customer focused profile

This Course is Free of Charge.